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General questions

For shareholder account inquiries (registered shareholders)

Contact BCE’s transfer agent, AST Trust Company (Canada) (AST), to:

  • Transfer shares to a third party, to an estate or a custodial account
  • Replace certificates*
  • Reissue lost or stale dated dividend cheques
  • Register to the dividend direct deposit service (common and preferred shares)
  • Update your address or to request any other changes to your account**
  • Enroll to e-delivery to receive corporate documents electronically
  • Enroll in the Dividend reinvestment and stock purchase (Plan) – Purchase/sell shares within the Plan

Related forms are accessible on AST’s website

Contact information:

AST Trust Company (Canada)
1, Toronto Street
Suite 1200
Toronto, Ontario
M5C 2V6

Tel.: 1-800-561-0934 (Toll free in Canada and the U.S.)

Fax: 1-888-249-6189 (Toll free in Canada and the U.S.)


Mailing address for Plan inquiries only:
P.O. Box 700, Postal Station B
Montreal, Quebec
H3B 3K3

*Fees apply to replace lost or stolen certificates as well as certificates mailed and never received by the shareholder (if claimed 2 years after mailing). Keep them in a safe place.

**The administrative aspects of an account may vary following any changes. It is the responsibility of the shareholder to ask the agent about the impact of such changes.


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