Our commitment to improving society
For 140 years, Bell has been a partner in social initiatives wherever we operate. We are, for example, prepared to respond quickly in the event of disasters; diligent in speaking with affected communities when we want to build new network towers; thorough when enlisting our supply-chain partners’ commitment to our high standards of ethical corporate conduct; and supportive of government, public safety and electrification of transport projects that benefit Canadian society as a whole.
Managing the supply chain
Any purchase of goods and services can generate economic, social, or environmental impacts. We carefully monitor and manage supply chain issues to mitigate adverse impacts. This is especially important because we do not manufacture any of the physical devices required for the services we offer customers. We work with a limited number of product manufacturers, some of which dominate the global market. Because of the proliferation of global sourcing and distribution, companies like Bell must be cognizant of potential issues related to labour and human rights, ethical standards, health and safety and environmental concerns along their supply chains.
Bell’s centralized procurement organization controls the strategic sourcing of goods and services, enabling us to efficiently maintain strong and productive relationships with a variety of suppliers, including manufacturers, distributors, contractors and consultants.
However, supply chain disruption remains a risk for all companies that rely on suppliers to serve their customers. We have implemented a supplier risk management process to identify potential problems in key areas such as information security, business continuity, health and safety, the environment and corporate responsibility. The process includes provisions for corrective action and ongoing monitoring. We also consider sustainable criteria for our products and services, including energy consumption, recyclability, and environmental certifications as well as attributes related to human and labour rights, health and safety, and ethics.
1 For information on Bell’s financial performance, please see our Annual Report
2 Nordicity, Benefits of the Wireless Telecommunications Industry to the Canadian Economy, 2017 (March 2019)
3 Accenture Strategy, Fuel for innovation: Canada’s Path in the Race to 5G (2018)
4 ISED, 2018 Canadian ICT Sector Profile (2019)