Customer experience keeps getting better
We bring next-generation products and services to market. Bell is at the forefront of innovation, investing more in research and development than any other Canadian communications company and working with multiple technology partners on the introduction of new and advanced products and services.
In recent years, Bell has invested more than $850 million to provide better training and tools for our call centre representatives and field technicians as well as improve online customer self-serve options. These options include MyBell.ca and the MyBell app, which enable customers to manage their services, add or switch features and efficiently resolve issues.
Prioritizing investment in customer experience and advanced online tools is improving results as measured by the federal Commissioner for Complaints for Telecom-Television Services (CCTS). In fact, the latest CCTS mid-year report, covering the August 1, 2018 to January 31, 2019 period, shows that despite having the most customers of all service providers Bell’s proportion of overall complaints from customers continues to decline year after year and more than any other service provider.