Team members

Mental health in the workplace

At Bell, we believe taking care of the mental health of our team members is essential to their personal success and to our organization’s ongoing progress. Accordingly, we continue to develop and implement world leading mental health practices in the workplace and broaden our approach to emphasize total health support. We educate team members through our best-in-class training programs, support them through the Employee and Family Assistance Program (EFAP), and create awareness through communication and engagement activities. Our commitment is stated in our Mental health policy and reinforced in our Code of Business Conduct, reviewed annually by all team members. We also continue to reinforce the importance of mental health through initiatives that impact our day-to-day work.

Awareness and communication

The Bell Let’s Talk website and our dedicated intranet for mental health and wellness provide easily accessible, centralized tools and resources for team members to learn, participate, and stay informed. In 2020, team members accessed our mental health and wellness intranet more than 25,000 times, taking advantage of our comprehensive mental health resources, including articles, videos and training, and a wide variety of other resources addressing total health.

Since 2010, each year, we hold multiple mental health promotional campaigns. In 2020 alone, there were over 27,352 participants (team members and others) in our internal mental health campaign activities.

Mental health training

We continue to expand our mental health training with targeted efforts to reach all team leaders and team members, including union representatives and Health and Safety committee members.

Our leadership team is the cornerstone of culture change and support. Accordingly, our focus is to encourage all leaders to complete the first two mandatory Workplace Mental Health Leadership modules. We also place emphasis on completing the voluntary module 3, which provides leaders with a deeper understanding of the National Standard for Psychological Health and Safety in the Workplace. In 2020, we also put more effort into training affiliates.

This year, in order to enhance the virtual mental health leadership training experience, we partnered with LifeWorks to develop Learning Labs, allowing participants to put into practice skills they learn. Participants are divided into small groups and work through various case studies. The intent is to make webinar sessions as effective and engaging as a face-to-face experience.

In 2020, we promoted our online Building Blocks for Positive Mental Health training offered to all team members. This program includes strategies for building resilience and improving overall mental health. It also includes practical tips for enhancing self-awareness and boosting emotional intelligence, as well as caring for others who are facing mental health challenges.


  • Building Blocks for Positive Mental Health training – voluntary: 18,153 team members
  • Workplace Mental Health Leadership Module 1 – mandatory: 12,825 leaders
  • Workplace Mental Health Leadership Module 2 – mandatory: 8,002 leaders
  • Workplace Mental Health Leadership Module 3 – voluntary: 1,938 leaders

Mental Health training beyond Bell

In our efforts to promote supportive mental health practices across Canada, we worked with our EFAP provider and Queen’s University to develop our Workplace Mental Health Leadership™ program, the world’s first university-certified workplace mental health training program. Available to any Canadian company or organization, the program has seen significant adoption nationwide. Since its inception, more than 822 companies across Canada have participated in this program leading to a certificate from Queen’s University.

National Standard for Psychological Health and Safety

Bell continues to support and promote the adoption of the National Standard for Psychological Health and Safety in the Workplace across corporate Canada. Since the implementation of the standard, we have shared best practices across hundreds of organizations in Canada to provide encouragement and guidance for others to adopt healthier frameworks in their own workplaces.

You can find information on the 13 psychological factors that are impacting organizational health and the well-being of team members in the Mental health in the Mental health in the workplace information sheet in the Key documents section.