Who we are

About our report

BCE publishes a corporate responsibility report annually. This report marks our 28th year of annual reporting on the environmental, social, and governance (ESG) topics that are most significant to our stakeholders and to our business. This report contains an overview of our corporate responsibility strategy, including progress toward achieving our short-, medium-, and longer-term goals in the areas of team members, customers, society, and environment. This document, together with the information and documents available in the Responsibility section of BCE’s website, serves as a comprehensive view of our corporate responsibility (CR) performance and programs.GRI 102-54

This report has been prepared in accordance with the Global Reporting Initiative (GRI) Standards-Core option, with the addition of select Sustainability Accounting Standards Board (SASB) indicators and Sustainable Development Goals (SDGs). As a signatory to the United Nations Global Compact (UNGC) since 2006, we are expected to report our progress on human rights, labour, environment and anti-corruption, therefore this report describes actions we have taken to implement the UNGC guidelines and principles, and serves as our Communication on Progress (COP). We also support the Task Force on Climate-related Financial Disclosure’s (TCFD) recommendations, as detailed here.

Target audiences

Our target audiences for this report are our team members, our customers, community members, investors, rating agencies, governments, non-governmental organizations, civil society, suppliers and others as described in the Our purpose and corporate responsibility approach information sheet in the Responsibility section of our website. This report provides information relevant to these stakeholders and the information is presented in chapters directed at each audience.

Provide feedback

We are always seeking ways to improve our Purpose and Corporate responsibility report and welcome your feedback and suggestions. Please send any questions or comments to esg@bell.ca.GRI 102-53


As part of our objective to reduce our carbon footprint, since 2007, our annual Corporate responsibility report has been available online only, in English and French.

The PDF is accessible and easily read on a standard computer screen and most screen readers used by the visually impaired. The document is also mobile friendly.

We strive to make all of the relevant information for our target audiences accessible by hyperlinking to additional documents available in the Key documents section of our website. As such, this report serves as a hub for our ESG information.

Reporting period and organizational boundariesGRI 102-2, 102-50

Unless otherwise specified, this report covers the period from January 1 to December 31, 2020 and data are valid as at December 31, 2020. This report contains data about the BCE group of companies, referred to collectively in this report as “BCE”, “Bell”, “we”, “us”, “our” or “company”. The companies of the BCE group are those over which we have strong financial and managerial control. This report does not include data from Quantrics Enterprises Inc. (Quantrics), unless otherwise stated.

On July 24, 2019, Bell Media announced that it had entered into an agreement with the shareholders of Groupe V Média to acquire conventional TV network V along with related digital assets, including the ad-supported video-on-demand (VOD) service Noovo.ca. The transaction closed in May 2020. This report does not include data from TV network V (rebranded Noovo), nor the Noovo.ca service or other digital assets.

Major changes since last report

As appropriate to maintain or improve the accuracy or comparability of data and performance trends between years, and/or where any variance in prior years’ data has been identified, we restate such data in this report.

We periodically acquire, sell, and launch businesses in line with our corporate strategy. This affects, in many cases, the comparability of data over time. Where this is the case, we note the reason(s) in our report.

Some of the more significant changes since we last reported:

New standards in Key performance metrics table

This year, in line with our growing Media business, we have added the SASB Media and Entertainment standard in the SASB column. We have also added references to the the World Economic Forum (WEF) standard indicators in the key performance metrics table to help readers quickly identify topics linked to the proposed indicators.

New targets

We added 2 targets for Black, Indigenous, and People of Colour (BIPOC) representation. 1) At least 25% BIPOC representation in Bell senior management (director level and above and including executive officers) by 2025. 2) At least 40% BIPOC representation in new graduates and interns by 2025.

We added a privacy and information security target to have 100% of targeted team members complete Bell’s Be Cyber Savvy information security training program by the end of 2021.

With the implementation and certification of our energy management system, we announced a target to maintain certification to the ISO 50001 standard.

We announced a target to be carbon neutral for our operational emissions starting in 2025 and committed to set a science-based target through the Science Based Targets initiative.

In 2020, we exceeded our e-waste target and have set a new target to recover 7 million used TV receivers, modems and mobile phones between January 1, 2021 and the end of 2023. During this period, we will also explore a new approach based on circular economy.

COVID-19 pandemic

Exceptionally, we have added a section to the report to address our actions during the COVID-19 pandemic.

Content, data collection, and verification

We review how and what we report every year, with an effort to continuously improve our reporting processes and procedures for corporate responsibility reporting.

This report focuses on the corporate responsibility issues that are of greatest importance to our stakeholders and could have an important impact on our business. Please see Our approach to corporate responsibility and ESG disclosure, under the Key documents tab, for details on stakeholder engagement and determining report content.GRI 102-46, 102-47

Select key performance metrics were independently assured by PricewaterhouseCoopers LLP (PwC). PwC performed a limited assurance engagement for a select number of Bell’s key performance metrics. The results of PwC’s limited assurance engagement are documented in an assurance statement available in the Responsibility section of our website.GRI 102-56

The Responsibility section of our website is an essential component of this report and presents additional information on related programs, provides access to specific policies and includes links to complementary information.

We round all figures to the closest full integer in our reporting, unless otherwise specified, and all data are in international units. Unless otherwise indicated, all reported dollar amounts are in Canadian dollars.

The content of this report has been reviewed and approved by the Corporate responsibility advisory committee, made up of directors, vice presidents, and the Chief Human Resources Officer (CHRO) and Executive Vice President (EVP) Corporate Services.

Please email us at ESG@bell.ca and tell us what you think of this report and corporate responsibility at Bell.