Skip to main content
Accessibility Français
Responsibility
Home BCE Home
Home BCE Home
  • About BCE
    • BCE overview
    • Our purpose
    • Leadership team
        • Executives
        • Board of Directors
    • Governance
    • Bell Ventures
        • Overview
        • Portfolio
        • News
        • Team
        • Contact us
    • Bimcor
        • Overview
        • Team
    • Our history
        • Overview
        • Timelines
  • Investors
    • Overview
    • Invest in BCE
    • Shares and dividends
    • Financial reports
        • Quarterly
        • Annual
        • Archives
    • Events
    • Shareholder info
        • Dividend Reinvestment Plan
        • Administrative aspects
        • Corporate actions
        • Calculate your cost
        • Tax aspects
        • Request documents
    • Bonds
        • Bell Canada
        • Bell Aliant
        • Bell MTS
        • BCE Sustainable Financing Framework
        • Credit ratings
  • Newsroom
    • Latest news
    • News archive
    • Perspectives
    • Media contacts
    • Media library
        • Logos
        • Images
  • Responsibility
    • Overview
    • 2024 financial performance
    • Our value creation model
    • Complementary information
        • Environmental
        • Social
        • Corporate responsibility governance
    • Awards and recognition
    Learn more
    • Bell for Better
    • Bell Let's Talk
  • Français
  • Accessibility
Responsibility
  • Overview
  • 2024 financial performance
  • Our value creation model
  • Complementary information
  • Awards and recognition

Caution regarding forward-looking statements

The following webpages contain forward-looking statements including, without limitation, statements relating to BCE’s dividend growth objective, 2024 annualized common share dividend and dividend payout ratio level, and dividend payout policy target, BCE’s anticipated capital expenditures, network deployment plans and the benefits expected to result therefrom, our transformation initiatives and restructuring and the benefits expected to result therefrom, our ESG objectives and the benefits expected to result therefrom (which include, without limitation, our objectives concerning customer experience, energy savings, circular economy and waste reduction, community investment, privacy and information security, network reliability, corporate governance and ethical business conduct leadership, reductions in the level of our GHG emissions including, without limitation, our carbon neutrality (scope 1 and 2 only) target and our science-based targets, and our carbon abatement objectives), the expected impacts on our company of various climate-related events, business opportunities that could result from climate change, BCE’s business outlook, objectives, plans and strategic priorities, and other statements that do not refer to historical facts. A statement we make is forward-looking when it uses what we know and expect today to make a statement about the future. Forward-looking statements are typically identified by the words assumption, goal, guidance, objective, outlook, project, strategy, target, commitment and other similar expressions or future or conditional verbs such as aim, anticipate, believe, could, expect, intend, may, plan, seek, should, strive and will. All such forward-looking statements are made pursuant to the safe harbour provisions of applicable Canadian securities laws and of the United States (U.S.) Private Securities Litigation Reform Act of 1995.

Unless otherwise indicated by us, forward-looking statements in the following webpages describe our expectations as at March 7, 2024 and, accordingly, are subject to change after that date. Except as may be required by applicable securities laws, we do not undertake any obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. Forward-looking statements, by their very nature, are subject to inherent risks and uncertainties and are based on several assumptions, both general and specific, which give rise to the possibility that actual results or events could differ materially from our expectations expressed in, or implied by, such forward-looking statements and that our business outlook, objectives, plans and strategic priorities may not be achieved. These statements are not guarantees of future performance or events, and we caution you against relying on any of these forward-looking statements. Forward-looking statements are presented in the following webpages for the purpose of assisting readers in understanding our objectives, strategic priorities and business outlook as well as our anticipated operating environment. Readers are cautioned, however, that such information may not be appropriate for other purposes.

We have made certain economic, market, operational and other assumptions in preparing the forward-looking statements contained in the following webpages, which include, without limitation, the assumptions described in the subsections of the BCE 2023 Annual MD&A entitled Assumptions, which subsections are incorporated by reference in this cautionary statement. Subject to various factors, we believe that our assumptions were reasonable at March 7, 2024. If our assumptions turn out to be inaccurate, actual results or events could be materially different from what we expect.

Important risk factors that could cause actual results or events to differ materially from those expressed in, or implied by, the previously-mentioned forward-looking statements and other forward-looking statements contained in the following webpages, include, but are not limited to, the risks described in section 9, Business risks of the BCE 2023 Annual MD&A, which section is incorporated by reference in this cautionary statement.

Forward-looking statements contained in the following webpages for periods beyond 2024 involve longer-term assumptions and estimates than forward-looking statements for 2024 and are consequently subject to greater uncertainty. They assume, unless otherwise indicated, that the relevant assumptions and risks described in the BCE 2023 Annual MD&A will remain substantially unchanged during such periods.

We caution readers that the risk factors described in the previously-mentioned section and in other sections of the BCE 2023 Annual MD&A are not the only ones that could affect us. Additional risks and uncertainties not currently known to us or that we currently deem to be immaterial may also have a material adverse effect on our business, financial condition, liquidity, financial results or reputation. We regularly consider potential acquisitions, dispositions, mergers, business combinations, investments, monetizations, joint ventures and other transactions, some of which may be significant. Except as otherwise indicated by us, forward-looking statements do not reflect the potential impact of any such transactions or of special items that may be announced or that may occur after March 7, 2024. The financial impact of these transactions and special items can be complex and depends on facts particular to each of them. We therefore cannot describe the expected impact in a meaningful way, or in the same way we present known risks affecting our business.

Agree and continue
  • Environmental
  • Social
  • Corporate responsibility governance

Corporate responsibility governance

Jump to:
  • Identifying our significant issues
    • Identifying corporate responsibility topics across our value chain issues
    • Bell’s value chain
    • Stakeholder engagement
    • Corporate responsibility stakeholder survey
    • Collaborating for sustainability

In preparing this webpage, we have considered the information available until March 6, 2025.

This webpage serves as complementary information to our 2024 Integrated annual report and offers insights into initiatives to support youth and the community, our support to reconciliation with indigenous people and communities and how we support our employees. For impact stories about our environmental initiatives, visit our Bell for Better website.

Identifying our significant issues

GRI 2-6

By understanding our corporate responsibility priorities through our stakeholders’ lenses, we inform how we develop our corporate strategy, invest our resources and report on our business and corporate responsibility efforts.

Identifying corporate responsibility topics across our value chain issues

GRI 2-6

Having a clear view of a company’s entire value chain is increasingly important in responsible business practice. At Bell, we seek to continually expand and simultaneously deepen our knowledge of the people and issues in our value chain. While our operations and influence are primarily based in Canada, we join industry peers and companies from other industries in global working groups.

The telecommunications and media industry is the foundation of societal and economic information sharing and commerce. In this increasingly important, growing, and evolving industry, Bell is an important provider of the infrastructure essential to enable high quality and accessible services for Canadians across the country. Accordingly, we believe that we have a responsibility to manage key corporate responsibility issues strategically.

Bell’s value chain

GRI 2-6

Our vertically integrated structure may affect the magnitude of our impact on ESG metrics which must be taken into account when comparing with other peers and industries. The benefits of vertically integrated functions include allowing us to control, influence and integrate sustainability practices across various lines of our business.

Stakeholder engagement

GRI 2-29 GRI 3-1 GRI 3-2 GRI 3-3

Stakeholder engagement is a process organizations follow in order to determine what their stakeholders expect of them. It entails assessing, mapping and prioritizing stakeholders and their interests to determine how to respond, and what to communicate to them.

Bell strives to continually improve its responsiveness to stakeholder interests, including through its corporate responsibility goals. We engage with stakeholders about corporate responsibility issues that are most important to them and the topics that they have identified as priority. By collaborating with stakeholders, we can leverage their expertise, insights and influence to improve our performance and address relevant issues, building greater value for the company and society.

As issues evolve over time and new ones emerge, Bell consults a broad range of stakeholders in a variety of ways on an ongoing basis.

See the table below for examples of how we interact with our stakeholders on various ESG priorities:

Stakeholders
How we engaged stakeholders
Management and non-management employees & labour unions
  • Training and workshops
  • Recognition, awards and contests
  • Employee surveys
  • Employee engagement survey
  • Onboarding and orientation sessions for new hires
  • Frequent communication through Bellnet, our internal website and email
  • Business-unit and team virtual town halls
  • Internal network groups (Women at Bell, Black Pride at Bell, etc.)
  • Web-collaboration forums on environment and team member well-being and inclusion
  • Career development programs (Bell U Academy, High Performance Program, NextGen, New Grad, etc.)
  • Meetings and engagement with labour unions related to collective agreements considering, among other topics
  • Focus groups
  • Corporate responsibility stakeholder survey
  • CEO dialogue sessions
Industry associations & non-government organizations
  • Memberships in public-private partnerships in Canada and internationally
  • Engagement in industry meetings, seminars, thought leadership panels, innovation research and conferences
  • Corporate responsibility stakeholder survey
Local partners and community groups
  • Meetings and direct interactions
  • Participation in fundraiser events
  • Collaboration on campaigns and conferences
  • Corporate responsibility stakeholder survey
Government & regulators
  • Meetings and direct interactions
  • Formal submission of regulatory filings and/or for responses to requests for information
  • Collaboration on government and/or Industry conferences
  • Corporate responsibility stakeholder survey
Investors
  • Annual and quarterly meetings, phone calls and/or emails for questions, issues and concerns related to ESG and/or financial performance
  • Annual General Meeting
  • Credit rating agency engagement
  • Investor road shows
  • Third-party ESG engagement and survey
  • Corporate responsibility stakeholder survey
Suppliers and contractors
  • Engage in supplier risk assessment program
  • Align on supplier code of conduct
  • Corporate responsibility stakeholder survey
Customers
  • Individual and broad-based communications
  • Industry conference/tradeshows
  • Consumer Service support lines
  • Customer experience surveys
  • Direct engagement
  • Corporate responsibility stakeholder survey
Academic institutions
  • Focus groups on innovation projects
  • Presentations to raise awareness and educate on best practices
  • Corporate responsibility stakeholder survey

Corporate responsibility stakeholder survey

GRI 2-29 GRI 3-1 GRI 3-2 GRI 418-1 GRI 413-1 GRI 417-1 GRI 305-1 GRI 306-2 GRI 405-1 GRI 201-2

Our most recent stakeholder engagement exercise was performed in 2023. It aimed at gathering stakeholder feedback on ESG topics. Bell’s Market Knowledge Centre (MKC) managed the development, distribution and analysis of the survey. MKC is a centralized team of experts providing key competitor and market insights to business units, and surveying Canadians to assess trends and gauge perceptions of Bell and other telecommunications players. The survey was distributed to a sample of key stakeholders, which included external groups (customers, suppliers, investors, governmental groups, non-profit organizations, community partners and academic institutions), and internal team members (from both unionized and management groups, and various directors and vice presidents). This survey explored over 20 different topics that touch on our six capitals: Our networks, Our customers, communities and suppliers, Our products and services, Our environment, Our people and Our financial resources:

Capitals
Topics
Our networks
  • Network coverage and reliability of the network;
  • data privacy;
  • and information security.
Our customers and relationships
  • Customer service and satisfaction;
  • community investment and partnerships;
  • responsible procurement through suppliers;
  • business ethics;
  • and bridging the digital divide.
Our products and services
  • Environmental impact of products and services;
  • social impact of products and services;
  • innovative digital technology of our products and services;
  • supporting Canadian culture through media;
  • and ethical media practices.
Our environment
  • Climate change;
  • product lifecycle management and electronic waste;
  • waste generated by direct operations;
  • and biodiversity and ecosystems.
Our people
  • Inclusion and belonging;
  • well-being;
  • engagement and development;
  • and labour relations.
Our financial resources
  • Sustainable financing options;
  • and sustainable investment options for our team members.

Our corporate responsibility stakeholder survey asked respondents their opinion on the importance of corporate responsibility topics: (1) to create enterprise value for BCE; and (2) which BCE’s practices and initiatives can help achieve societal and environmental goals. The responses received through this exercise influenced the topics discussed in our annual disclosures and can help shape our corporate responsibility approach.

The topics have been classified in accordance with the results of the survey according to their perceived impact on each axis, highlighting the topics of priority from the perspective of Bell’s stakeholders. These include:

Stakeholder chart

The chart is showing impact on society and environment versus impact on Bell's enterprise value, for fourteen topics. Results are generally linear, with values starting with lower impact to both to higher impact to both. Starting with lower impact and going in ascending order: environmental impact of products and services, ethical media practices, waste generated by direct operations, responsible procurement through suppliers, well-being, product lifecycle management and electronic waste, biodiversity and ecosystems, climate change and bridging the digital divide. Then we move to business ethics, which is still a moderate impact on society but just past the breakpoint of impact on Bell's enterprise value. Then finally, we move into the area of the chart with higher impact to both; with customer service and satisfaction at the bottom of the quadrant, and the last three topics perceived by stakeholders as having a higher impact, which are data privacy, network coverage and reliability of the network, and information security.

The results of the survey showed a strong alignment with our strategic imperatives and Bell for Better initiatives. We are considering repeating this exercise in the future to continue evaluating emerging trends that stakeholders believe create enterprise value and work to achieve BCE’s societal and environmental goals.

Collaborating for sustainability

GRI 2-28

Collaboration and partnerships are crucial for advancing environmental sustainability as they bring together diverse expertise, resources, and innovative solutions, benefiting society by fostering collective action towards a greener future.

BCE plays an active role in the development and sharing of innovative thinking that produces practical action. To help achieve this, we are members of forward-thinking groups that bring together leaders of the global business community.

We support logo

United Nations Global Compact (UNGC)

We have been a signatory of the UNGC since 2006. The UNGC is a principles-based framework for businesses, stating 10 principles in the areas of human rights, labour, the environment and anti-corruption. It is the largest corporate sustainability initiative with participants and stakeholders in over 170 countries(1)footnote 1.

Global compact network Canada

Global Compact Network Canada (GCNC)

In 2013, we joined the GCNC, to collaborate on the 10 Principles of the UNGC. Through our membership in the GCNC, we regularly share best practices on the 10 Principles and the 17 United Nations Sustainable Development Goals(2)footnote 2 with other members.

Global Enabling Sustainability Initiative logo

Global Enabling Sustainability Initiative (GeSI)

We are a member of GeSI, an international organization created by Information and Communications Technology (ICT) service providers and suppliers to advance sustainable development in the ICT sector. GeSI informs the public of its members’ voluntary actions to improve their sustainability performance and promotes technologies that foster sustainable development.

Canadian Business For Social Responsibility logo

Canadian Business For Social Responsibility (CBSR)

CBSR is a not-for-profit professional association for sustainability and corporate responsibility leaders across Canada, championing business as a force for good. CBSR is part of the constellation that includes The GLOBE Series, Delphi Group, and Leading Change, a group of organizations with the goal of consolidating and accelerating corporate sustainability leadership in Canada.

ESG & CSR Board logo

ESG & CSR Board

We are a member of the ESG & CSR Board, a vendor-free community for leaders of ESG, social impact, and sustainability with more than 140 of the world’s largest companies. Led by expert advisors and professional facilitators, members get practical, actionable advice from an engaging network of supportive leaders.

Canadian Telecommunications Association logo

Canadian Telecommunications Association (CTA)

We are a member of the CTA, an industry association representing a variety of wireless service providers. The CTA pioneered e-waste recycling initiatives in the country, which from 2009 to 2022, diverted close the 8 million cell phones from landfills via the Recycle My Cell initiative(3)footnote 3. It also implemented a nationwide wireless AMBER Alerts Program providing the public with immediate and up-to-date information in the event of a child abduction.

Global System for Mobile Communications logo

Global System for Mobile Communications (GSMA)

We are a member of GSMA, a global association uniting more than 750 operators with almost 400 companies in the broader mobile ecosystem. This includes handset and device makers, software companies, equipment providers, Internet companies and organizations in adjacent industry sectors. GSMA has different working groups striving toward common goals, including interconnection, fraud, security, circular economy and climate action.

Écotech Québec logo

Écotech Québec

In 2009, we joined Écotech Québec, which unites and aims to mobilize key Québec decision-makers in the clean technology (cleantech) sector around common goals and actions. The organization’s missions is to accelerate the development, commercialization and use of innovative clean technologies from Québec. It also aims to increase cohesion and synergy, which will allow the clean technology industry to develop to its full potential and promote innovation for a green and prosperous Québec. Through Écotech we support local innovation and leverage cleantech entrepreneurs to improve our environmental performance. Écotech Québec connects Bell to 21 leading cleantech clusters worldwide through the International Cleantech Network.

CPEQ logo

Conseil Patronal de l’Environnement du Québec (CPEQ)

Bell is a member of the CPEQ, a non-profit organization that promotes the concerns and contributions of Québec businesses to governments and other stakeholders in the environment and sustainable development sector. This includes sectoral business associations whose activities may have environmental impacts and who are therefore concerned with environmental and sustainable development issues. Their activities include representation, information monitoring, consultation and training.

ITAC logo

Information Technology Association of Canada (ITAC)

We are a member of ITAC, whose mission is to identify and lead on issues that affect the Information and Communications Technology industry and to advocate for initiatives that will enable its continued growth and development.

North American Broadcasters Association logo

North American Broadcasters Association (NABA)
Resilience & Risk Committee

The North American Broadcasters Association’s Resilience & Risk Committee works to help raise members’ awareness of the hazards and risks that impact the continuity of broadcasters business, the safety of their people and the successful recovery to business-as-usual in the event of a disruption. This sub-committee’s objective is to provide a framework and communication channel to enhance the identification and awareness of ESG-related topics concerning NABA members.

Rolling Green logo

Rolling Green

Since 2023, Bell Media has proudly partnered with the Rolling Green program, managed by the Québec Film and Television Council (QFTC). This program helps productions reduce their ecological footprint and strengthen their environmental commitment.

expand Footnotes

1United Nations Global Compact: Guide to sustainability

2The 2030 Agenda for Sustainable Development, adopted by all United Nations Member States in 2015, provides a shared blueprint for peace and prosperity for people and the planet, now and into the future. At its heart are the 17 Sustainable Development Goals (SDGs), which are an urgent call for action by all countries - developed and developing - in a global partnership.

3Recycle My Cell winding down

Skip to main content
  1. BCE
  2. Responsibility
  3. Complementary information
  4. Corporate responsibility governance
  • Contact us
  • Bell.ca
  • BCE news alerts
  • Bell Media
  • Request documents
  • Bell Let’s Talk
  • Regulatory
  • Jobs@Bell
  • Corporate Secretary
    corporate.secretariat@bell.ca  opens in new tab
  • Investor Relations
    investor.relations@bell.ca  opens in new tab
  • Media Relations
    media@bell.ca  opens in new tab
  • Corporate Responsibility
    esg@bell.ca  opens in new tab
  • Legal notice
  • Privacy
  • Security
  • Site map
  • Accessibility
© BCE Inc 2025, All rights reserved.
Jump to date
Back to top
* All fractional shares were rounded down and paid in cash en lieu.
* Toutes les actions fractionnaires seront arrondies vers le bas et payées en espèce.
i IDC report IoT Adoption in Canada, 2021 by Nigel Wallis IDC#CA47059321
i  Rapport d'IDC IoT Adoption in Canada, 2021 par Nigel Wallis, document d'IDC numéro CA47059321
1. As the Incumbent Local Exchange Carrier Bell Canada provides local exchange service to most MDUs in Ontario and Quebec.
2. Service is provided under Bell Canada's CRTC approved "Terms of Service" and no other written access agreements exist for these buildings.
3. Local Exchange Carriers requesting information on any other specific locations are requested to contact their Bell Canada Carrier Services Group representative via normal channels.
1. À titre d'entreprise de services locaux titulaire, Bell Canada offre le service local à la plupart des ILM du Québec et de l'Ontario. Le service est fourni en vertu des « modalités de service » de Bell Canada qui sont approuvées par le CRTC, et aucune autre entente d'accès n'existe pour ces immeubles.
2. Il existe un petit nombre d'ILM récemment construits auxquels Bell Canada tente encore d'accéder. Veuillez consulter les sites Web publics d'autres entreprises de services locaux pour connaître ces immeubles.
3. Les entreprises de services locaux qui ont besoin d'information sur tout autre immeuble sont priées de contacter leur représentant des Services aux télécommunicateurs de Bell Canada par les voies normales.

Additional details

Loading data, please wait...