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In preparing this webpage, we have considered the information available until March 7, 2024.
Our products and services enable Canadians to take advantage of the emerging capabilities and applications powered by our world-class networks. As we shift from a traditional telco to a tech services and digital media company, we seek to expand our offerings to include modern IT platforms, cloud-based solutions and AI-driven solutions to meet the evolving needs of our customers.
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Media ethics: approach and management
CTV News is Canada’s most-watched news organization - both locally and nationally. CTV News operations include 24/7 news services CTV News Channel, BNN Bloomberg and CP24. Additional signature information programming produced includes: CTV National News, W5, Power Play and Question Period. Bell Media also operates the French-language news service Noovo Info. Flagship digital news sites include CTVNews.ca, CP24.com, BNNBloomberg.ca and noovo.info, and are complemented by the CTV News, CP24 and BNN Bloomberg apps, which provide a direct connection to Canada’s most trusted news, anytime and anywhere. With a perspective that is distinctly Canadian, CTV News brings Canadians the domestic and international news stories of the day and is the #1 news organization in Canada.
CTV News and Noovo Info are operated by Bell Media, Canada's leading content creation company, with premier assets in television, radio, digital and out-of-home media. Bell Media is part of BCE Inc., Canada's largest communications company.
Journalistic integrity of news programming
We are responsible for telling Canada's stories, reflecting the country, its multicultural and multiracial dynamics, and for being impartial and independent from those seeking to influence our news programming.
Our mandate at CTV News and related news operations is to uphold journalistic integrity and independence under all circumstances and at all times, without exception. As a reputable news organization in a democracy, it is our fundamental purpose to inform Canadians of what is happening and to clarify events so that they may form their own conclusions. We accomplish this by telling balanced, accurate, fair and relevant stories in a clear and compelling way.
With a perspective that is uniquely Canadian, and through a network of national and local news operations, our mission is to be Canada's most trusted news source, providing the most timely and relevant news and information on all platforms, while adhering to the highest standards of journalism at all times. In its 2022 Digital News Report, Reuters Institute for the Study of Journalism confirmed CTV News as Canada's most-trusted English language news brand. Our target audience is a broad demographic of Canadians across all age groups who are interested in the world around them.
CTV News is a member of the Trust Project, a global network of news organizations. The Trust Project aims to build standards that affirm and amplify journalism's commitment to transparency, accuracy, inclusion and fairness.
At the same time, all journalists at CTV News and related operations must continue to abide by the CTV News editorial standards and policies, which are available on our website. These editorial standards and policies reflect commitments by CTV News to media ethics, diversity, avoiding conflicts of interest or appearance thereof with editorial ethics guidelines, verification/ fact checking standards, ensuring accuracy augmented by a corrections policy if needed, comments/ source attribution except when anonymity is vital per the unnamed sources policy, using appropriate bylines and signatures and public engagement. Our commitment to trust includes conducting fair and inclusive investigations when specific concerns or complaints emerge.
Noovo Info also adheres to strict editorial standards and policies, which is available on its website (French only).
Fundamental values and standards of behaviour
The Bell Code of Business Conduct explains the fundamental values and standards of behaviour that are expected from team members in all aspects of our business. All team members must abide by the policy, review it annually and certify that they have reviewed and follow the Code, and participate in relevant training every two years. Pillars of our media governance for employees require compliance with all policies, including those that address journalistic independence, social media and intellectual property protection (including Brand guidelines).
