Integrated annual report 2022-value creation-BCE

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Using principles of the Integrated Reporting Framework, we have identified a holistic view of our value creation process. This view highlights the value we create for our stakeholders as the result of our business operations, guided by our strategic imperatives, and use of capitals. Our activities and initiatives relating to each capital are reported in our Integrated annual report .

Our strategy

Purpose

BCE’s purpose is to advance how Canadians connect with each other and the world.

Through Bell for Better, we demonstrate our commitment to create a thriving, prosperous and better world, better communities and a better workplace.

Every day, we are dedicated to advance our purpose and accelerate BCE’s transformation from a traditional telco to a tech services and digital media leader by executing on our six strategic imperatives:

Build the best networks
Drive growth with
innovative services
Deliver the most
compelling content
Champion customer experience
Operate with agility and
cost efficiency
Engage and invest in our people and create a sustainable future

Operating environment

We operate in an evolving environment influenced by megatrends and presenting business risks which we strive to manage under a strong governance model.

Our value creation model
Our capitals	Our outcomes	Value we create	How we measure value
Our networks Reliable, accessible and affordable world class broadband fibre and wireless networks.	Powering Canada’s prosperity Connecting Canadians with world-leading technology to support Canada’s growth agenda, productivity and leadership in innovation.	Connected customers through strong trusted networks	Network coverage and reliability Data privacy and information security
Our customers and relationships Strong relationships with customers, communities and suppliers.	Enabling better experiences Smart solutions and partnerships that champion customer experience and support community resiliency and growth.	Connected customers through strong trusted networks	Customer satisfaction Community investment (Mental health) Supplier partnerships aligned with our values
Our products and services Innovative and compelling products, services and media content addressing societal and consumers demands.	Enhancing opportunities for Canadians Providing the capabilities and tools for consumers and businesses to thrive and prosper.	Sustainable society	Products and services that enable low-carbon economy Compelling content and digital transformation
Our environment Responsible environmental management throughout our operations.	Contributions to environmental sustainability Minimizing environmental impacts in our operations through ambitious actions towards prevention and mitigation.	Sustainable society	Greenhouse gas emissions reduction Circular economy
Our people Skilled, engaged and diverse team members.	An inclusive and engaged workforce A workplace where team members know they can have an impact, immerse themselves in opportunities and feel like they belong.	Thriving team members	Team member well-being and engagement Diversity, equity, inclusion and belonging
Our financial resources Capital from our investors, returns on our investments and free cash flow generated from our operations.	Financial growth Ongoing investment in our purpose and positive returns to our investors.	Sustainable investor returns and strong capital structure	Revenue, EBITDA and FCF growth Liquidity performance Dividend growth Sustainable financing

Our value creation model incorporates the sustainable development goals (SDGs) from the United Nations (icons seen above under the value we create). To learn more about how we address SDGs, read the Bell’s ESG priorities section in Our Corporate Responsibility Approach complementary report.

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Our value creation model

Our strategy

Purpose

Operating environment

Our financial performance