Bell update on COVID-19

Bell's response

The health and safety of our customers and team members is a priority.

At Bell, we are closely monitoring the COVID-19 situation and are putting in place measures to protect the health and safety of the public and our team members.

As the leading provider of communications services to Canadians, we are dedicated to delivering a reliable and high-quality connection that consumers, businesses and governments can rely on. That is why we’ve put in place the people and the resources necessary to continue to deliver these services for Canadians throughout the COVID-19 situation.

Networks and services

Our world-class networks already feature robust reliability and redundancy to support surges in demand. In addition, we have further increased capacity to ensure service availability, as well as heightened support for organizations providing critical services:

  • Hospitals and health organizations
  • First responders
  • Governments
  • Scientific and health communities
  • Schools and universities
  • Banks and financial institutions

Team members

We are focused on ensuring the health and safety of our team members and the public. To that end, we are:

  • Asking all employees who can work from home to do so
  • Implementing extra sanitation measures in our workplaces
  • Introducing installations and repairs where technicians perform most work remotely
  • Limiting open stores to a select few to support critical needs
  • Keeping frontline employees feeling unwell at home


We understand these are challenging times for all Canadians. To help, we have:  

  • Waived extra usage fees for all residential Internet customers
  • Provided customers who have Turbo Hubs and other devices with extra usage and credits
  • Offered complimentary Internet access and devices to students in need
  • Waived Roam BetterTM and all pay-per-use roaming fees for all destinations
  • Communicated urgent information to citizens abroad via SMS on behalf of the Government
  • Offered free previews of several great TV channels and on demand series
  • Provided flexible payment options for clients facing financial challenges
  • Donated an extra $5M to organizations supporting Canadians
  • Acquired 1.5 million protective face masks to help equip health and public frontline workers

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